PAYMENTS
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments. All transactions are secure and encrypted for your safety.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your data.
Can I use a promo code or discount?
Yes! You can apply promo codes at checkout. Please ensure the code is valid and not expired.
DELIVERY & SHIPPING
Where do you ship?
We ship worldwide! Shipping costs and delivery times may vary depending on your location.
How long will delivery take?
Delivery times vary:
Domestic Orders: 3–7 business days
International Orders: 7–14 business days for most countries but time can be vary depending on from where you are ordering from.
Do you offer free shipping?
Yes, we offer free shipping on orders over £50 domestic & £100 International.
TRACKING
Are there any minimum order requirements for free tracked delivery?
Yes, free tracked delivery is available on:
International Orders: Over £140
Domestic Orders (UK): Over £80
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
What should I do if I haven’t received my tracking details?
If you haven’t received tracking information within 2 business days of placing your order, please contact our support team at info@oniki.co.uk or use (Message Us) option on our website to reach us.
RETURNS & REFUNDS
What is your return policy?
We accept returns within 14 days of purchase for unused items in their original packaging. Please contact our support team to initiate a return.
How do I get a refund?
Refunds are processed after we receive and inspect the returned item. It may take 6–12 business days for the refund to appear in your account.
What if my item arrives damaged?
We’re sorry for the inconvenience. Please contact us within 7 days of delivery with photos of the damaged item, and we’ll resolve the issue promptly.
Do I need to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.
Can I get a refund if I don’t have the original packaging?
Unfortunately, we cannot process refunds for items returned without their original packaging.
